Shipping & Returns

SHIPPING POLICY

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We will ship all items in the United States with flat rate shipping.

For international shipments, the goods will be imported on behalf of USPS’s shipping rates.

PROCESSING TIME 

After your payment is authorized and verified, Standard orders can still take 4 business days to process. This is just an estimate and doesn't include weekends or holidays.

SHIPPING TIMELINES

Please note that orders to US destinations may take 1-10 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

For U.S. Domestic & International orders, we will use USPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.

Your final shipping cost is displayed at the point of checkout.

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from elevatedbyalice.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

Return & Exchange Policy

There are no returns or refunds available on our products, unless the item is defective when received.  To be eligible for a return, the product that you purchased must be unused, still in it's original packaging, and have a photo sent of the defective product to elevatedbyalice@gmail.com. Once the photo is received and found eligible for return, the customer will receive store credit via coupon code. You will be responsible for paying the costs of shipping your item back to us. The costs of shipping are non-refundable and non-negotiable. If you have any further question regarding your refund, please, don’t hesitate to contact us to find out more.